FREQUENTLY ASKED QUESTIONS

Find out answers to some of most frequently asked questions, chances are someone else has had the same query before.

USING THE HYDROMAX HYDROPUMP

  • DOES THE HYDROMAX REALLY WORK?

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    Yes. The Bathmate Hydropump works by harnessing the natural power of water to help you achieve your desired results in a safe and efficient manner.

  • IS THE HYDROMAX SAFE TO USE?

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    Yes, Hydromax is completely safe to use. All parts that come in contact with your skin have been thoroughly tested and approved.

  • HOW LONG SHOULD MY SESSIONS LAST?

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    We suggest using Hydromax for 15-20 minutes a day.

  • DO I HAVE TO USE HYDROMAX IN WATER?

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    Hydromax is a hydropump and as the name suggests relies on the power of water to create the greatest amount of suction. 
    The device works best when used in the shower or the bath but can also be used in air.

ORDERING ONLINE

  • HOW DO I ORDER MY HYDROMAX ONLINE?

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    Ordering a Hydromax online is easy. Just follow the steps to configure the pump that is right for you.
    First select which size Hydromax you need, then choose a colour, it's that easy. 

  • IS THE CHECKOUT SECURE?

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    Yes absolutely. 
    All online transactions are secured by an authorised SSL Certificate with up to 256-bit encryption, ensuring that sensitive data is safe from prying eyes. 
    An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates built around stringent, industry-leading authentication measures.

  • DOES THE HYDROMAX COME WITH A WARRANTY?

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    All Hydromax and Bathmate products come complete with a 12 month warranty. To ensure you take advantage of this you must register your purchase with us by completing the warranty registration form.

SHIPPING & RETURNS

  • HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

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    Our warehouses process and ship orders the same day. Because we have strategically placed warehouses around the globe, this means that most items are received by our customers within a few days. If it has been more than a week and you have still not received your item(s) then simply contact us

  • IS THE PACKAGING DISCREET?

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    All Shipments are sent in discreet packaging without images or text that could suggest the contents. The shipping documents and invoice are discreet as well. 

  • HOW MUCH DOES SHIPPING COST?

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    For the majority of our customers, shipping is free. 
    Those that qualify should choose 'General Domestic' as the shipping method at checkout.
    Customers that live considerable distance from our distribution centres may not qualify for free shipping and will be charged a delivery fee at checkout. The amount charged will depend on you location and available carriers in your area.

  • CAN I RETURN A HYDROMAX PUMP?

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    We are so confident that you will be happy with our product that we offer a full 60 day guarantee. Try it, use it, feel the benefits for yourself and if you are not happy for any reason send it back to us within 60 days for a full refund, no questions asked.
    Please note: This offer is only valid on pumps purchased through this website (www.officialhydromaxpump.com)

Money back

60 DAY MONEY-BACK GUARANTEE, NO QUIBBLES!

We are so sure that our product will make you feel more confident that we offer a full 60 day guarantee. Try it, use it, feel the benefits for yourself and if you are not happy for any reason send it back to us within 60 days for a full refund, no questions asked.

  • 60 DAYS TO DECIDE

  • NO QUESTIONS ASKED

  • FULL MONEY REFUND

Terms

This offer is only valid on pumps purchased through this site (www.officialhydromaxpump.com). If you claim a refund for your first 60 days and later decide you want to re-purchase, this offer will no longer be available. This is necessary to avoid abuse of the offer.

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